ANALYSIS OF E-GOVERNMENT SERVICES IN SOUTH AFRICA – WHAT ARE THE REASONS FOR POOR IMPLEMENTATION UNDER FAVORABLE CONDITIONS

Abstract

Many governments worldwide are increasingly using developments in information and communication technologies (ICT) to provide online services to their citizens. This process is commonly referred to as e-government. South Africa is one of the leading nations in technology and overall development in the Sub-Saharan-African region. Nevertheless, South Africa has failed to successfully implement a wide range of e-Government services for its population over the past years. This paper focuses on analyzing the success factors for a seamless implementation of e-Government systems and how countries such as Kenya, which are not a developed as South Africa, were able to adapt and successfully implement functioning systems for their citizens. The theoretical research results have indicated what the main success factors are in e-government implementation. Further analysis has been conducted to find out what the reasons are that South Africa has a non-functioning e-government system. An embedded case study approach has been selected to focus on selected aspects of the case study.